As the innovators of the award-winning Hyundai Assurance program, for close to 40 years EFG Companies has developed F&I products to protect consumers from the risks associated with costly vehicle mechanical breakdowns. Through the sale and administration of these products, EFG drives compliant dealership profitability, while achieving the wealth objectives of dealer principles nationwide. EFG’s WEALTH BUILDER suite of services is the official reinsurance curriculum taught at Northwood University, the only accredited automotive marketing and management program in the nation. EFG surrounds its clients with an engagement model that incorporates a broad array of F&I training, recruiting and marketing services to maximize compliant product penetration and PRU. EFG currently outperforms the top 3 publicly-traded automotive groups, at more than $1,600 PRU. Most recently, EFG announced the Consumer Credit Compliance Certification of leadership team member, Karen Klees. Klees was one of the first 100 officers to be certified under the new program by the National Automotive Finance Association, a designation that qualifies her to serve as a compliance officer in a lending institution. This comes on the heels of EFG being the only product provider to AFIP-certify 100% of its dealer services field team. As a product administrator, EFG pays 96% of all claims within the operating business hour. On average, claims calls are answered in 30 seconds and are handled in 3.5 minutes, with a call abandon rate of less than 1%. EFG also invests substantial resources to enhance the efficiency of its claims process. For example, many of the company’s proprietary technology solutions are fully mechanized with secure online portals that allow clients to enroll customers and file claims in real time with no EFG intervention required. In addition, EFG is the only product provider awarded the Automotive Service Excellence (ASE) Blue Seal of Excellence, with EFG’s claims adjusters averaging 15 years of experience. EFG is also the only administrator to be certified as a Center of Excellence by Benchmark Portal – a customer service designation that less than 10% of companies evaluated achieve. Troubadour Research and Consulting, who conducts national research with brands such as Kaiser Permanente, Toyota, and Samsung Mobile, recently administered an EFG Companies client satisfaction study. 92% of dealers said they would highly recommend EFG Companies, and EFG’s net promoter score ranked higher than Apple iPhone, Southwest Airlines, USAA Banking and Insurance, and Nordstrom.